Terms and Conditions

Introduction and License

These Terms and Conditions (“Terms”) govern the use of the Lex online casino platform (“Platform”), operated by GALAKTIKA N.V. and licensed by the Curaçao Gaming Authority under license No. OGL/2024/169/0146. Lex is committed to providing a secure gaming environment, employing 256-bit SSL encryption, firewalls, and AI-based fraud detection systems. The games offered on the Platform are independently certified and audited for fairness by reputable testing agencies, including iTech Labs, GLI, and eCOGRA. The Platform provides a range of services, including real-money gambling, casino games, and promotional bonuses.

Eligibility

To access and use the Platform, users must be at least 18 years old. Lex operates in compliance with applicable laws and regulations in Australia. Users located in jurisdictions where gambling is prohibited or restricted are not eligible to participate. Lex reserves the right to verify the age and eligibility of users at any time.

Account Rules

Each user is permitted to create only one account on the Platform. During the account registration process, users must complete mandatory Know Your Customer (KYC) verification to confirm their identity, age, and address. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. Lex will not be liable for any loss or damage arising from unauthorized use of accounts. Any violation of these account rules may result in account suspension or closure.

Deposits and Withdrawals

Users may make deposits and withdrawals using approved payment methods listed on the Platform. All transactions are subject to processing times as specified in the payment section. Lex adheres to Anti-Money Laundering (AML) regulations and may require users to provide documentation to verify their identity and source of funds before processing withdrawals. Generally, withdrawal requests will be processed within a specified timeframe, but this may vary based on the payment method used.

Prohibited Activities

Lex strictly prohibits the following activities:

• Cheating, including but not limited to collusion or the use of fraudulent techniques.
• Fraudulent activities, including the creation of multiple accounts or identity theft.
• Bonus abuse, including the manipulation of promotions or bonuses for undue advantage.
• The use of bots or automated systems to gain an unfair advantage in gameplay.
• Exploitation of system errors or glitches for personal gain.

Any user found engaging in such activities may have their account suspended or closed, and any winnings may be forfeited.

Limitation of Liability and Termination

Lex reserves the right to suspend, restrict, or permanently close any user account in the event of violations of these Terms, non-compliance with regulatory requirements, or detection of suspicious activity. Users acknowledge that Lex shall not be liable for any losses or damages incurred as a result of account suspension or closure.

Bonus Terms and General Promotional Conditions

Bonuses and promotions are subject to specific terms and conditions, which will be clearly outlined on the Platform. Users must comply with all bonus-related requirements, including wagering obligations, eligibility criteria, and expiry dates. Lex reserves the right to modify or cancel any promotion at its discretion.

Fair Play and Game Integrity Rules

Lex is committed to fair play and the integrity of its games. All games offered on the Platform undergo rigorous testing to ensure randomness and fairness. Users are expected to engage in gaming activities honestly and uphold the principles of fair play.

Fraud Prevention and Security Monitoring

Lex employs advanced security measures, including monitoring user activity and transactions, to prevent fraud and ensure the safety of user accounts. Users are encouraged to report any suspicious activity or concerns regarding account security to Lex immediately.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should first contact Lex’s customer support team to attempt to resolve the issue amicably. If the dispute cannot be resolved through customer support, users may request a formal review by Lex’s management. All decisions made by Lex regarding disputes are final.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Australia.

Responsible Gambling Measures and User Protection Tools

Lex is dedicated to promoting responsible gambling practices. Users are encouraged to set limits on their deposits, wagers, and session times. The Platform provides various responsible gambling tools, including self-exclusion options and links to gambling support organizations. Users are urged to seek help if they believe they may have a gambling problem.

User Responsibilities

Users are responsible for ensuring that their use of the Platform complies with all applicable laws and regulations. This includes understanding the legal implications of online gambling in their jurisdiction. Lex shall not be liable for any breach of these responsibilities.

Changes to Terms

Lex reserves the right to modify these Terms at any time. Any changes will be communicated to users through the Platform. Continued use of the Platform following any changes constitutes acceptance of the updated Terms.

Contact Information

For inquiries or further information regarding these Terms, users may contact the customer support team through the designated channels on the Platform.

Final Provisions

These Terms represent the entire agreement between Lex and the user regarding the use of the Platform. If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

By accessing or using the Platform, users acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.